Telephone sales is an important revenue and lead generator for all kinds of businesses. Even in the Internet age this proactive technique can still produce impressive results. For smaller low value products agents can secure a sale there and then. For more complex and higher value propositions outbound call campaigns can be a great source of appointments which lead to sales longer term.
Anything that can improve the productivity of call centre agents is welcome news. Broadly speaking, the more calls they can make, the more conversations they can have and the more sales and appointments they’ll get. Predictive dialling helps speed up the whole operation.
Over the course of an eight hour shift, finding and dialling the right numbers takes up a huge chunk of time. Time that could be spent actually talking to people at the other end of the phone. Predictive dialler software takes the responsibility for making the call away from the agent, leaving them free just to handle the actual speaking part of the process. It’s so much faster and more efficient.
By moving to predictive dialler software companies can see dramatic improvements to performance. In a numbers game like outbound calling it’s a massive advantage to have. This technique is becoming more and more standard as firms increasingly realise how much time they are wasting and how inefficient their operations actually are.
Thanks to predictive dialling agents have more opportunity to hit their targets and make higher commissions and companies pull in more customers and revenue. It’s a win win situation. Getting up and running is straightforward and cost effective. There are no major barriers to making this change so perhaps it’s time to review how calls are made and make the change to this type of set up. There’s nothing to lose by making the switch.
